By Tim Johnsen, FACHE

A once-in-a-lifetime pandemic of epic proportions provided the healthcare industry with an abundance of new information and ideas for effective crisis management.  But for healthcare leaders, the rollercoaster of COVID response was hardly their first brush with a crisis situation, and it will not be the last.  

As employers and leaders in acute care hospitals and behavioral health settings, we can and must continue to take action to mitigate risk to our frontline staff.