Featured: Clarity in chaos
By Tim Johnsen, FACHE
A once-in-a-lifetime pandemic of epic proportions provided the health care industry with an abundance of new information and ideas for effective crisis management. But for health care leaders, the rollercoaster of COVID-19 response was hardly their first brush with a crisis situation, and it will not be the last.
Crises of all sorts play out almost every day in hospitals across the United States and in our communities. In just the past few months, I found myself leading back-to-back unexpected hospital evacuations, first for wildfires, and then another a week later in the same facility for severe flooding following significant rains in the burn scar areas. This poor community couldn’t catch a break, but their local leadership did phenomenal work that saved lives during an intense month in crisis.